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Copyright - Use of Images - We get asked a lot by Customers if they can use our product photographs, so we thought we would declare our policy and give some background on the law....
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Date Published: 09 Nov 07
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Crystal Sizes - Gemstones are natural material, and so it is impossible to get any uniformity of size and shape. We do however, grade them into size ranges, and we do our very best to categorise each and every gemstone individually according to the following guidelines:...
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Date Published: 27 Aug 04
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General Disclaimer - We can offer no warranties or guarantees with regard to the theraputic or metaphysical properties of any product we sell. As far as we are aware, there is no formal scientific proof to substantiate that crystals, talisman, amulets...
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Date Published: 27 Aug 04
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Returns Policy - We pride ourselves on only selecting quality products, providing you with detailed descriptions and photographs so you can see what you are buying and making sure everything we send out is properly packaged to protect it, so we virtually never get customers asking to return something....
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Date Published: 27 Aug 04
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Delivery - Once the Order is in the postal system we lose control of it. We always maintain certificates of posting so we can demonstrate to the postal services that we did our bit and to be fair, the Royal Mail is very good when you consider the job they have to do - very few packages actually go astray....
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Date Published: 27 Aug 04
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Shipping Charges - Shipping and packaging charges are fixed for consignments up to 20 Kg but the actual rate varies for very remote areas (eg. Highlands of Scotland) or where the package has to cross water (Northern Ireland, Channel Islands, Isle of Man etc.)....
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Date Published: 27 Aug 04
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Credit Card Safety - Our backend systems integrate seamlessly with the very well respected Payment Service Provider Protx who employ rigorous levels of physical and internet security as well a various anti-fraud devices to keep your information very safe....
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Date Published: 27 Aug 04
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Security Policy - Security is always a fraught subject when it comes to the internet. However, we approach it using current best practice and listed below are a few of the things we do to ensure the evil forces out there don't get access to any information you provide....
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Date Published: 27 Aug 04
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Privacy Policy - 1. We NEVER share your details with any third party so you will never get spam etc. as a result of the information you provide us....
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Date Published: 27 Aug 04
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Conditions of Sale - We endeavour to keep our descriptions of the products we sell as accurate as we possibly can and support them where ever practical with detail photography. By doing this you can see exactly what you are buying and are able to judge quality for yourself so we hope therefore you can buy with more confidence....
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Date Published: 27 Aug 04
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