Definitions

Vendor - CXWholesale is a trading name of CometX Internet Solutions Limited (CometX) who ownes and operates the CXWholesale.co.uk eCommerce website.

Customer - The person, representing a bona fide trading business, who enters into a contract to purchase goods by completing an order transaction through the CXWholesale website.

Site - Means www.CXWholesale.co.uk

The Site is intended only for bona fide traders who have pre-registered to access pricing and ordering information. All transactions through the Site are considered business to business.

Minimum Order

Because we are a Trade Only Site there is a minimum order requirement of £100 (One Hundred Pounds) for Credit Card Orders. Where the method of payment is Cheque or Postal Order, the minimum order shall be £150 (One Hundred and Fifty Pounds).

Shipping and Handling

All orders are subject to a shipping and handling charge. These charges may change from time to time and the current rates are those calculated and displayed in the shopping basket during checkout.

Charges are based on consignment weight and are fixed up to 20 Kg then charged at an additional value per Kilogram thereafter. Current rates are published on the website from time to time and are available on request by telephone. 
 
Free Postage

Shipping on all orders to UK Mainland destinations are free above a predefined order value. This value is published on the home page of the website. Such free shipping is avaialble to Mainland UK destinations only.

Prices

All prices are shown and will be charged in GB Pounds Sterling.

Value Added Tax

All prices and shipping charges are show exclusive of Valu Added Tax which will be added at the appropriate rate to all orders. For convenience, orders show zero rated items as a separate figure.

Payment Terms

All goods must be paid for in full prior to shipment. Payment by cheque will result in around a 4 working day shipping delay while the cheque is cleared through our banking services.

Ownership

Ownership of and title to goods supplied does not transfer to the Customer until they have been paid for in full.

Product Descriptions

We endeavour to keep our descriptions of the products we sell as accurate as we possibly can and support them where ever practical with detail photography. By doing this, you can see exactly what you are buying and are able to judge quality for yourself so we hope therefore you can buy with more confidence.

Many of the products we sell are of a natural origin and so, sizes, colour, markings and shape may vary from the examples given on the website (particularly with items such as crystal based products where markings vary enormously from item to item - each is unique). However, we aim to be as consistent as we can in how we describe and represent them.

You should also be aware that not all computer systems used for browsing the internet are of the same standard and can be setup differently. In particular video monitors can render colours differently from that of the original photography. Where we think it necessary we include colour as part of our product description but if you are in any doubt, please call us, we are happy to answer your questions.

Billing

Your Credit Card is only billed once your order is confirmed and is assembled ready for despatch. Our website will not normally allow you to order items which are out of stock, however, if a situation arises where an items is subsequently found to be out of stock or fails to meet our quality standards, you will always be contacted and given the option to cancel, substitute or otherwise adjust the Order to suit you.

Cheques & Postal Orders

We are an online business and so the normal means of payment is by Credit Card through our secure payment service.  However, for the convenience of our customers we also accept payment in the form of  Cheques or Postal Orders (in GB Pounds only).

PLEASE NOTE: Cheques and Postal Orders must be made Payable to CometX Internet Solutions Limited and Crossed "A/C Payee Only". We must receive your Cheque or Postal Order within 4 working days or your Order may be cancelled to release the stock for other customers.

Delivery

We use a variety of reputable carriers to handle our order distribution. Once we deliver your consignment into the hands of the carrier, we have no further direct conrol over it. We can however, often supply a tracking number to help you determine the progress of your order towards its delivery. 

Shortages

All orders are independently picked, checked and inspected to ensure we don't miss anything. So in the very unlikely event that you find something is missing from your order, you must notify us immediately. This should be done within 2 working days of reciept and You can do this either through the Feedback or Enquiry system on the site or via telephone using the numbers given in the Contacts section. We will only deal with shortages notified after that period at our discretion.

Damaged Goods

We inspect and where necessary, test everything before we ship so you will not be disappointed. We also ensure your order is well packed to prevent damage in transit. However, if you do receive something from us that doesn't work or is damaged when you receive it, then we will endeavour to remedy the situation (usually by replacement). We ask is that you contact us first and let us know what the problem is and we'll then give you instructions on how the return should be made. You must keep all original packaging until we have issued return instructions and have indicated it will not be required for claims against the carrier.

Items Surplus to Requirement

If you decide you wish to return items which are surplus to requirement you have 3 working days to let us know. There will be a restocking and handling fee of 20% of the total item values levied upon issue of the credit note for such items.

Limit of Liability

Although the products sold on CXWholesale.co.uk would be considered harmless by most people, we have no control over what is done with them or how they are used by end customers. We therefore hereby specifically disclaim all liability for any loss, damage, injury or other negative consequence in whatever form, howsoever caused, which arises from the use (or indirect use) of any product advertised on, or supplied via the CXWholesale.co.uk website. Furthermore, no guarantee can be, nor is given, with regard to any spiritual or metaphysical qualities for any of the products we supply. 

This disclaimer applies without exception to all of the following: CXWholesale.co.uk, its parent company CometX Internet Solutions Limited (the vendor), their respective Employees, Directors, Agents and Advisors. Under no circumstances will the vendor or any of it's Representatives Employees, Directors, Agents or Advisors, be liable for anything other than the cost of the items purchased.

It is the purchasers sole responsibility to ensure the products safely, sensibly and as they judge appropriate for their particular circumstances. You are also hereby advised to take full account of any warnings or guidance on usage which is given either on our website or in any manufacturers instructions supplied with any purchase.

Errors and Omissions

We try very hard to keep our site as up to date as possible and describe everything accurately. However, we are only human and may occasionally make a mistake. Therefore we reserve the right to change details of products, prices and shipping costs as we see fit, withdraw items from sale without warning and cancel a sale if we discover we have made an error - you will not be charged for any item or items witheld in this way.